"How many times have you heard, 'our sales team, managers -- insert group here -- are not using a new system because it’s not easy to use'? Or 'the users hate using the application because it’s hard to do anything with it'?
"The more time you spend at the beginning of a project making sure there is a rich user experience, the more user satisfaction will increase. This does not have to mean a full re-write for your legacy applications, but rather it is about researching how your audience interacts with applications on their current hardware (PC and laptop) and adding some iPadness to that application when you deliver it on a tablet. Make it tablet-y! No one wants a PC experience replicated exactly on a tablet.
"In fact, at the core of this 'consumerization of IT' revolution inside the enterprise is user experience -- employees asking to use their own iPad at work because it’s easy to use, and easy to be productive with. The only reason employees use the IT systems at work is because their job depends on it. If workers weren’t forced to execute expense reports with scanners, scissors, and tape, and instead could execute it faster with an iPhone app, they would likely opt for the quick route and actually spend a little more time doing their job. Moreover, they might even enter information into a CRM system more frequently if they could do it from their iPad wherever they happen to be."
"Try to make it simple. If done right, UX can drastically decrease support costs. Leveraging a simple user experience, one that is intuitive and user-friendly means that there will be fewer knots to untangle down the line. The up-front costs distributing applications to tablets are one thing, sustaining their upkeep and performance is something else.
"Companies with successful implementations spend roughly 25 percent of their implementation costs on delivering user adoption – for things like training, communications, and change management. Larger implementations can spend roughly 30-35 percent on user adoption. Spending time at the beginning of a project on the user experience can lower these costs."